Karen Leland

Karen Leland has been an executive coach, workshop leader, and keynote speaker to Fortune 500 companies including American Express, AT&T, Oracle, and Marriott Hotels.

She is also the coauthor of Customer Service For Dummies and Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change.

As a freelance journalist she has written for such publications as the San Francisco Chronicle, Go Magazine, Sights Magazine, MyMidwest, Bottom Line Personal, Sales and Marketing Magazine, Incentive Magazine, Hemispheres and North Bay Biz. Visit her website at karenlenand.com.

Labyrinths of the West